Privacy
Turnleft Fares is run from Queensland, Australia. Contact: hello@turnleftfares.com. This page explains, in plain English, what personal information we collect, why, and who else handles it. We follow the Australian Privacy Principles.
What we collect
- Your e-mail address, when you become a member, sign in, join the free weekly digest, or leave it with a feature request.
- If you join the digest through the four questions at /start: your home airport, and your answers (cabins, where you'd like to go, how often you fly), kept with your sign-up so we can see what the quiz brings.
- Your membership details: plan, status, renewal date and your Stripe customer reference. Card payments are handled by Stripe; we never see or store your card number.
- Your alert preferences (airports, cabins, discount, trip types, price limit, dates) and whether you want alerts by e-mail.
- Referrals: your referral code, and when someone joins through your link, their address next to your code, so we can give the reward once. We never show a friend's address to you.
- A few cookies:
tl_sessionkeeps you signed in for up to 60 days;tl_login(15 minutes) lets the sign-in code work in the browser that asked for it;tl_nextbrings you back to the page that asked you to sign in;tl_src(90 days) remembers which channel first brought you here, such as a newsletter or a post, so we know what works;tl_ab(90 days) puts your browser in group A or B, so we can compare two versions of a page;tl_sid(until you close the browser) lets us count a visit once;tl_ref(90 days) remembers the friend whose referral link brought you, so they get the credit if you join. None are used for advertising. - Basic technical data our host keeps to run and protect the site, such as IP addresses in short-lived logs and rate limits. Our visitor statistics (Cloudflare Web Analytics) are cookie-free.
How we use it
To run your membership, send the alerts you asked for, send the digest if you joined it, answer you, stop abuse, and meet our legal and tax obligations. We don’t sell your information or use it for advertising.
Who else handles it
- Stripe processes payments and manages subscriptions and invoices. It receives your card details directly; see stripe.com/privacy.
- Cloudflare hosts the site, stores our account database and sends our e-mails (sign-in links, the digest and fare alerts) from turnleftfares.com. Fare alerts go out in batches with every recipient in Bcc, so members never see each other’s addresses.
These providers may store information outside Australia, including in the United States. We only use providers that protect it to a standard comparable to the Australian Privacy Principles.
How long we keep it
Account details for as long as you have an account, and billing records for as long as tax law requires (generally five years). Digest addresses until you unsubscribe. Sign-in links and codes expire after 15 minutes.
Your choices
You can unsubscribe from the digest with the link in every e-mail, turn alerts off in your account, and cancel your membership at any time. You can ask us for a copy of your information, ask us to correct it, or ask us to delete your account by e-mailing hello@turnleftfares.com. If you’re unhappy with how we handled a privacy request, you can complain to the Office of the Australian Information Commissioner (oaic.gov.au).
Contact
Turnleft Fares, Queensland, Australia. hello@turnleftfares.com